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Siebel Business Process Framework: Workflow Guide > Using Predefined Workflow Policies > Types of Predefined Workflow Policy Programs >
Workflow Policy Program That Sends an Email
Table 46 describes arguments and values for the Send Email workflow policy program type. If you choose a Send Email type of workflow policy program in the Actions view in the Siebel client, such as Send SR Email, then Siebel CRM displays the Send Message Arguments form and the Recipients list. The Send Message Arguments form allows you to define a template that Siebel CRM uses to create the message it sends to the recipient that you add in the Recipients list.
Table 46. Arguments for the Send Email Workflow Policy Program Type
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Subject |
Specifies the Subject line of the email message. |
Message Template |
Specifies the message text. The maximum length is 2000 characters, including variable substitutions. The following word is a reserved word in Siebel Workflow: Current
Do not use this word in a message. |
Repeating Message |
Specifies the message that Siebel CRM repeats if the Consolidate field contains a check mark on the Workflow Policies view. The following word is a reserved word in Siebel Workflow: Current
Do not use this word in a message. |
Available Substitutions |
Specifies a dynamic field that you can use in the Subject, Message Template, or Repeating Message. If Siebel CRM runs the action, then it updates the substitution value with the value from the record that meets the workflow policy conditions. |
Sending an Email to an Address That Siebel CRM Stores in a Custom Field
You can configure Workflow Manager to send an email to an email address that is defined in a custom field, including to an address that Siebel CRM stores in a column other than S_EMPLOYEE.EMAIL_ADDR. For more information, see 475546.1 (Article ID) on My Oracle Support.
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