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Replaying Cached Chat Response Messages

When agents accept a new work item or resume work on an existing work item that has not been finished yet, any chat responses that the agent has not successfully accepted for the chat session are cached provided that the RedoPopupInMenu command is configured. Agents can then replay the chat response messages that were cached as shown in the following procedure. After replaying the cache, the cache is cleared, and all cached chat response messages are removed for the chat session.

To replay cached chat response messages for a chat session

1. Select the active chat session that you want.
2. Navigate to Tools, then Communications in Siebel Call Center, and click Redo Popup.

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