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About the Communications Toolbar

The communications toolbar in Siebel Call Center displays the functions related to chat that are available for Siebel Chat. Installing and setting up Siebel Chat updates the functionality of the communications toolbar to start supporting chat interactions.

The communications toolbar is defined and configured in Siebel Tools, like other toolbars in Siebel applications. For more information about configuring the communications toolbar and about the functions available on the communications toolbar, see Siebel CTI Administration Guide.

Using the communications toolbar, agents can sign in to the Siebel Chat channel and make themselves available for incoming chat requests, put chats on hold, transfer, and release chats. For more information about these tasks, see the following:

• Logging in to Siebel Chat
• Receiving a New Chat
• Accepting an Incoming Chat
• Responding to an Incoming Chat
• Handling Siebel Chat Sessions

NOTE:  Most functions available on the communications toolbar support voice, email, and chat.