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Siebel Chat Guide > Working with Siebel Chat > Accepting an Incoming Chat >
Accepting an Incoming Chat Manually
Use the following procedure to manually accept an incoming chat. Agents must manually accept incoming chats when chat auto answer is disabled for agents. For more information about chat auto answer, see Roadmap for Configuring Siebel Chat Auto Answer for Agents. To accept an incoming chat manually
- Click the flashing Accept Work Item button on the communications toolbar.
A chat pane opens in an action pane of your Siebel Call Center application. The chat dashboard is prepopulated with the information provided by the user on the chat request form. The customer dashboard also opens, showing customer information.
- Respond to the incoming chat as described in Responding to an Incoming Chat.
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