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Logging for the Communications Management Component Group

Logging for the Communications Management component group is carried out using the following mechanisms:

• Communications Session Logging. Logs information and errors related to the processing of chat interactions in the Communications Management component group.

  Communications session logging can be turned on by setting the LogFile and LogDebug parameters in the Communication Session Manager server component.

  All Chat UI Business Service messages (for example, in relation to Siebel Chat commands and events) are logged to this file.

• Driver Logging. Logs any third-party chat driver-specific information and errors.

  Driver logging can be turned on during driver configuration, using the Driver:LogFile parameter at the Profile Parameter Override level. For more information about driver configuration, see Configuring Communications in Siebel Call Center for Siebel Chat.

For more information about session communications and communications drivers, see Siebel CTI Administration Guide.