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Using iFrame Gadgets to Display Siebel CRM Applets in External Applications

The example in this topic describes how to use iFrame gadgets to configure Siebel Open UI to display a Siebel applet in an external application.

To use iFrame gadgets to display Siebel CRM applets in external applications

1. Do the setup:
   1. Create a LinkedIn profile at the http://www.linked.com Web site.
   2. Create a Gmail profile at the http://www.google.com/ig Web site.
2. Configure the external applications:
   1. Open a new browser session, navigate to http://www.linked.com/, and then log in to your profile:
   2. Open a new browser tab, navigate to http://www.google.com/ig, and then log in to your gmail profile:
   3. Navigate to http://www.google.com/ig/settings.
   4. Click Add More Gadgets.
   5. In the Search for Gadgets section, enter iFrame Gadget, and then click Search.
   6. In the Search Results for the iFrame Gadget list, click iFrame Gadget.
   7. Click Embed This Gadget.
   8. In the Add This Gadget to Your Webpage page, enter the following URL that Siebel Open UI uses to display the applet. You enter this URL into the Address of Page to Show field:

   http://server_name/callcenter_enu/start.swe?SWEUserName=user_name&SWEPassword=user_password&SWECmd=ExecuteLogin&SWEAC=SWECmd=GotoView&SWEView=view_name&IsPortlet=1&SWEApplet=applet_name

   where:

   • server_name identifies the name of the server.
   • user_name identifies the user name.
   • user_password identifies the user password.
   • view_name identifies the name of the view that contains the applet.
   • applet_name identifies the applet that Siebel Open UI must display in the external application.

     For example, you enter the following URL to display the Opportunity list applet:

   http://server_name.example.com/callcenter_enu/start.swe?SWEUserName=%48%4B%49%4D&SWEPassword=%48%4B%49%4D&SWECmd=ExecuteLogin&SWEAC=SWECmd=GotoView&SWEView=Opportunity+List+View&IsPortlet=1&SWEApplet=Opportunity+List+Applet

   This URL configures the gadget to load the Opportunity applet from the server that this URL specifies. It uses an encrypted user name and password, represented as the following:

   %48%4B%49%4D

   It is strongly recommended that you use Web Single Sign-On (SSO) to handle this user name and password authentication. For more information, see the topic that describes the URL Login in Siebel Security Guide.

   9. Click Preview Changes.
   10. Click Save.
3. Test your modifications:
   1. Verify that iGoogle refreshes the page and displays the Opportunity list.
   2. Expand the widget to full screen to display the full width of the list.
   3. To choose a LinkedIn contact, use the menu that Google displays on the list header of the screen.
   4. Verify that the Web browser displays the opportunities for the contact that you choose.
   5. Verify that the chosen LinkedIn contact matches a Siebel contact record.

      Make sure the Web browser displays a layout that is similar to the following layout.