Desktop Integration Siebel Agent Guide > DISA Supported Features > Web Notifications for Siebel CTI >

How it works

The following is a typical flow of the Web Notifications feature:

1. The agent starts the Siebel application.

   The first-time user must enable the browser notifications.

   NOTE:  Follow browser specific instruction to enable browser notifications.

2. The agent logs in to the Siebel CTI toolbar and gets ready to take incoming calls or chats.
3. The agent either minimizes the Siebel browser and starts to do other work or directly switches to other applications.
4. A call or chat comes in. A pop-up window shows up to alert the agent about the incoming call or chat. The Siebel browser title bar starts flashing the title.
5. The agent clicks inside the notification pop-up window. The Siebel Cell Center window comes to the front when one another browser tab is open.

If there are multiple incoming calls or chats, multiple notification pop-up windows will appear. On clicking inside a notification pop-up window, all of the existing pop-up windows will close. Multiple chats at a time can be initiated from the Siebel application.