Desktop Integration Siebel Agent Guide


What's New in This Release


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Desktop Integration Siebel Agent Overview

Desktop Integration Siebel Agent Framework

Supported Platforms and Client

Supported Features


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Installing Desktop Integration Siebel Agent

DISA Installation Process

Downloading the DISA Installer

Installing and Configuring DISA

Installing GUI Based DISA

Verifying DISA Installation Folder

Enabling DISA in Mozilla Firefox

Verifying the DISA Installation

Re-configuring DISA

Troubleshooting DISA

Deploying DISA to Siebel Desktops

Deploying DISA on Multi-User Environments

Applicable Patches

DISA Deployment Process on a Multi-User Environment

Upgrade DISA

Uninstall DISA


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Generating and Deploying DISA Certificate

Setting Up DISA Environments and Generating DISA Certificates

Enabling DISA for Siebel HTTPS Environment

CA Signed DISA Certificate Generation and Deployment Process


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DISA Supported Features

Inline Attachment Editing

How it Works

Applicable Releases

Inline Attachment Editing Features

Editing an Inline Attachment

Viewing files

F9/Microsoft Outlook Integration

How it works

Applicable Releases

Configuring CTI Hoteling Telesets

How it works

Applicable Releases

Web Notifications for Siebel CTI

How it works

Web Notifications Display Configurations

Applicable Releases

Web Notifications Functionality

Browser Add-ons

Batch Fulfillment Printing

Applicable Releases

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