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Desktop Integration Siebel Agent Framework

The Desktop Integration Siebel Agent (DISA) is a generic framework that is based on the WebSocket protocol. It can be used with the following Siebel Innovation Packs:

• Siebel Innovation Pack 2014, Patchset 15 or later (version.14.15 or later)
• Siebel Innovation Pack 2015, Patchset 9 or later (version 15.9 or later)
• Siebel Innovation Pack 2016
• Siebel Innovation Pack 2017

The DISA framework consists of two key components:

1. WebSocket Client: Implemented in the OpenUI application in the browser.
2. WebSocket Server: Installed on the agent workstation. It is the interface between OpenUI and workstation native access.