Desktop Integration Siebel Agent Guide > DISA Supported Features > F9/Microsoft Outlook Integration >
How it works
- The agent logs in to the Siebel Contact Center.
- The agent works on a Service Request.
- The agent launches Microsoft Client Outlook client using F9.
- The agent sends out emails using Microsoft Client Outlook client.
- Email transactions are captured inside Siebel Activites.
- Emails are saved as Siebel Activity attachments.
The following diagram shows the F9/Microsoft Outlook Integration process:
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