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Desktop Integration Siebel Agent Guide > DISA Supported Features >
F9/Microsoft Outlook Integration
When using Siebel CRM applications to manage customer interactions through emails, application users may choose using third-party email clients to send outbound emails. With the DISA framework, Siebel CRM application users can start to benefit from the full integration between Siebel Email Response (F9) and Microsoft Outlook Client. The solution is supported with Siebel on Open UI. It includes the following topics:
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