Desktop Integration Siebel Agent Guide > DISA Supported Features > Inline Attachment Editing >

Viewing files

To view a file or multiple files at once:

1. Select a file or multiple files in the Attachments applets, such as Contact Attachment applet.

   TIP:   To select multiple files, when using the mouse to select file record, hold Ctrl or Shift key in the keyboard.

2. Click the View Files button to open one file or multiple files one after another.

   NOTE:  From DISA 2.17.4 release onward, by default the files will open in read-only mode. This can be changed by modifying IAEViewFileAsReadonly option in DISA configuration file config.properties. By default, IAEViewFileAsReadonly=true. By changing IAEViewFileAsReadonly to false, files will open in normal mode.