IP14, IP14 PatchSet 1 to 15

P15, IP15 PatchSet 1 to 9

F9 in Open UI: Supported

Supports native email clients with limitations (no attachments from Siebel, no HTML template, limited body length). Native email clients refer to Microsoft Outlook, Mozilla Thunderbird, or Lotus Notes.

Required step:

Configure Email Response to capture emails sent with external email clients.

Not applicable

IP14 PatchSet 16 or later

IP15 PatchSet 10 or later

IP16

IP17

F9 in Open UI: Supported

Supports native email clients with limitations (no attachments from Siebel, no HTML template, limited body length). Native email clients refer to Microsoft Outlook, Mozilla Thunderbird, or Lotus Notes.

Required steps:

1. Add manifest configurations of emailpmodel.js (not applicable to IP2016). Refer to "Siebel CRM OpenUI F9/Microsoft Outlook Integration" on My Oracle Support (Doc ID 2117013.1)
2. Configure email response to capture emails sent with external Email Clients. Refer to Configuring Email Response to Capture Emails Sent with External Email Clients.

F9 in Open UI: Supported

Supports full integration between MS Outlook Client and Siebel.

Required Steps:

1. Install and configure Desktop.
2. Add manifest configurations of emailpmodel.js (not applicable to IP2016). Refer to ""Siebel CRM OpenUI F9/Microsoft Outlook Integration"" on My Oracle Support (Doc ID 2117013.1).
3. Configure email response to capture emails sent with external Email Clients. Refer to Configuring Email Response to Capture Emails Sent with External Email Clients.