Desktop Integration Siebel Agent Guide > DISA Supported Features > Web Notifications for Siebel CTI >

Browser Add-ons

Internet Explorer

DISA supports Web Notifications in Microsoft Internet Explorer so customers can use the IE Web Notifications feature built on DISA, without a need to install the Internet Explorer Web Notifications third-party add-on. Customers who want to use the Web Notifications feature for IE browser have two options:

1. Use third-party IE add-on to support Web Notifications. For example,
   http://ie-web-notifications.github.io/
2. Use Desktop Integration Siebel Agent (DISA) to support Web Notifications. DISA 2.0.13+ is required to support this feature.

NOTE:  When both third-party IE add-on and DISA are available, the third-party add-on is the default add-on for notification pop-up. Disable third-party add-on to use DISA solution delivered through Siebel product.

Starting with DISA 2.0.13, two new settings can be added into config.properties to support flexible configuration for IE users:

• maxNotificationCount=3 -> the maximum notification count for displaying the pop-up's at the same time
• notificationLife = 0 -> the life of notification in seconds. 0 is the default value, which requires user interaction to close out a pop-up.

Both settings are applicable to IE browser only.

Google Chrome and Mozilla Firefox

Google Chrome and Mozilla Firefox browsers support Web Notifications API natively. If you are using these browsers, you need only to upgrade to the releases that support the feature. There are no extra steps to implement the feature.