Desktop Integration Siebel Agent Guide > DISA Supported Features > Inline Attachment Editing >

How it Works

1. The agent logs into the Siebel Contact Center.
2. The agent opens up a file attachment.
3. The agent makes changes to the file.
4. The agent saves the changes and uploads the changes.
5. The changes made to the file are preserved in the Siebel Contact Center.

The following diagram shows the Inline Attachment Editing process: