Bookshelf Home | Contents | Index | PDF |
Siebel Deployment Planning Guide > Application-Level Deployment Planning > Session Communications Server ComponentsSession communications refers to using Siebel Communications Server components to enable contact center agents or other users to handle interactive communications work items. For example, Siebel CTI and Siebel Chat support this capability, enabling agents to handle voice calls or chat interactions using the communications toolbar. Siebel Communications Server provides an application environment to support several kinds of communications activities for Siebel application users, including session communications (such as voice calls or chat). For more information about Siebel CTI, see Siebel CTI Administration Guide. For more information about Siebel Chat, see Siebel Chat Guide. Key Siebel Server ComponentsSession communications are supported in the Siebel Server environment primarily by the following components:
Additional Siebel Server ComponentsYou might also be using the following Siebel Server components to manage session communications: |
Siebel Deployment Planning Guide | Copyright © 2018, Oracle and/or its affiliates. All rights reserved. Legal Notices. | |