Siebel Deployment Planning Guide


What's New in This Release


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Siebel Architecture Overview

Building Blocks of a Siebel CRM Deployment

About Siebel Client Types

About the Siebel Application Interface

About the Siebel Enterprise Server and the Siebel Server

About the Siebel Gateway

About the Siebel File System

About Siebel Server Load Balancing

About Siebel Internet Session Network API

About the Siebel Connection Broker

About the Server Request Broker

About the Server Request Processor

About Siebel Enterprise Application Integration

About Siebel Enterprise Integration Manager

About Siebel Tools and Siebel Web Tools

Example of User Request Flow in a Siebel CRM Deployment

About Siebel Open UI


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Siebel Infrastructure Planning

Process of Infrastructure Planning

Determining How Siebel CRM Applications Are Used

Defining Data Flows and Integration Requirements

Determining Database Requirements

Mapping Business Requirements to Siebel Server Components

Defining High Availability Policies

Mapping Siebel CRM Deployment Elements to Platforms

Determining Network Requirements

Defining a Test and Transition Plan for the Siebel CRM Deployment


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High Availability Deployment Planning

How Service Failures Affect the Siebel CRM Deployment

Components Involved in Service Failures

Impact of Service Failures

Specific Failures and Associated Impact

About High Availability Deployment Options

Recommended High Availability Techniques for Specific Services

Recommendations for High Availability Deployments

About Resilient Processing


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Server Clustering Planning

About Server Clustering

Where to Use Server Clustering

Recommendations for Server Clustering


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Data Integrity and Capacity Planning

Sizing the Database for a Siebel CRM Deployment

Database Table Planning

Database Recovery Planning

Database Physical Device Planning

Database RAID Array Planning


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Application-Level Deployment Planning

Session Communications Server Components

Session Communications Performance Factors

Session Communications Deployment Planning

Siebel Email Response Server Components

Siebel Email Response Performance Factors

Siebel Email Response Deployment Planning

Siebel Product Configurator Server Components

Siebel Product Configurator Performance Factors

Siebel Product Configurator Deployment Planning

About Deployment Topology for Siebel Product Configurator

About Siebel Product Configurator Caching

Determining Factory and Worker Size

Example of Sizing the Cache with SnapShot Mode

Siebel Product Configurator Deployment Topology Options

Example of Deployment Sizing with a Dedicated Siebel Product Configurator Server

Siebel Workflow Deployment Planning

Planning Batch Processing When Using Siebel Remote

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