2Overview of Siebel Mobile
Overview of Siebel Mobile
This chapter introduces Oracle’s Siebel Mobile product. It contains the following topics:
Siebel Mobile Products
Several mobile applications are included in the Siebel CRM product line. Each serves a different purpose and runs on different devices. Often, these applications complement each other. The mobile applications are as follows:
Siebel Mobile Connected Applications. Siebel Business Applications accessed from a browser on a mobile device, where the browser is connected to a Siebel Server. This is a new offering from Oracle which provides access to Siebel Business Applications, with its native look-and-feel, from tablets and smartphones.
Siebel Mobile Disconnected Applications. Siebel applications accessed from a browser on a mobile device which synchronizes data directly to the browser client without use of additional software or a network connection. This is a new offering from Oracle which provides access to Siebel, with its native look-and-feel, from tablets and smartphones. The following applications are currently supported in disconnected mode: Siebel Pharma, Siebel Sales, and Siebel Field Service.
Siebel Mobile Web Client and Siebel Remote. A disconnected client and supporting data synchronized to the client without connection to the network. These applications provide intelligent transaction routing and data synchronization. Siebel Remote works only on Microsoft® Windows™-based desktops, laptops, and tablets.
The following image illustrates the hardware platforms on which these products run. Form factors in the image refers to the general capabilities, screen shapes, and sizes of the various devices shown in the illustration.
The following table describes the software components of Siebel Mobile, and the supported hardware devices.
Table Siebel Mobile Product Software Components and Supported Devices
Product Group |
Server Components |
Client Component |
Supported Client Devices |
|---|---|---|---|
Siebel Mobile Connected |
Siebel Mobile application in online mode (connected to Siebel Server). |
Client browser. |
Mobile devices with HTML5-compliant browsers. For information about Certifications, see Article ID 1492194.1 on My Oracle Support. |
Siebel Mobile Disconnected |
Siebel Mobile application in offline mode (disconnected from Siebel Server). Synchronization Object Manager |
Client browser. |
Mobile devices with HTML 5-compliant browsers. For information about Certifications, see Article ID 1492194.1 on My Oracle Support. |
Siebel Remote |
Siebel Remote component group Disconnected Mobile Synchronization component group |
Siebel Mobile Web Client Note that Siebel Mobile Connected and Siebel Mobile Disconnected are not related to the Siebel Mobile Web Client in any way. |
Desktop PCs Laptops Tablets |
The following table describes the supported applications of Siebel Mobile, and documentation on the Siebel Bookshelf for information about these applications.
Table Siebel Mobile Product Supported Applications and Related Documentation
Product Group |
Supported Applications |
Related Documentation |
|---|---|---|
Siebel Mobile Connected |
Siebel supports Responsive Web Design, so any Siebel desktop application will work from any device. For example, the following applications are supported:
|
If using
Siebel Mobile in online mode only, then see the following:
|
Siebel Mobile Disconnected |
The following applications are supported:
|
If using
Siebel Mobile in both online and offline mode, then see the following:
|
Siebel Remote |
Almost all Siebel Business Applications and Siebel Industry Applications (Provides the same look-and-feel as those applications.) |
Siebel Remote and Replication Manager Administration Guide |
About Siebel Mobile
Siebel Mobile enables you to access Siebel CRM information with your mobile device in real time by permitting you to access a browser-based version of one of the following Siebel Business Applications on your mobile device:
Siebel Pharma
Siebel Consumer Goods
Siebel Sales
Siebel Field Service
Siebel Finance
Siebel Mobile Products lists the applications that are supported in connected (online) mode and disconnected (offline) mode. For more information about Siebel Mobile connected applications, see Siebel Mobile Guide: Connected. For more information about Siebel Mobile disconnected applications, see Siebel Mobile Guide: Disconnected (this guide).
The URL address that you use accesses a unique mobile-enabled and offline-enabled Siebel Application Object Manager and renders the UI using jQuery. jQuery is a JavaScript library or framework that is designed to simplify client-side scripting that employs JavaScript code. Siebel uses jQuery extensively in its client code. For more information about jQuery, go to the jQuery Website at http://jquery.com.
Siebel Mobile is ideal for field sales and service representatives whose access is limited to their mobile device while travelling or in the field with a customer. Siebel Mobile is designed to maximize the following:
Usability. Siebel Mobile is designed for field sales and service users and are optimized to support frequent tasks in the sales and service cycle.
Productivity. Siebel Mobile maximizes productivity by enabling you to find the relevant information easily and to complete important activities quickly.
Requirements for Using Siebel Mobile
Siebel Mobile uses Siebel Open UI. Before you can use Siebel Mobile, you must meet the following requirements:
You must have a mobile device with an internet connection.
The browser on your mobile device must support the following: HTML5, CSS 3.0 or higher, and JavaScript 1.5 or higher.
If running your Siebel Mobile disconnected application (in offline mode) in a browser session, then you must have a minimum of 50 megabytes (MB) of available storage on your mobile device.
You have reviewed the topics about Siebel and Siebel Mobile in the applicable Siebel Installation Guide for the operating system you are using.
System Requirements for Siebel Mobile
Siebel Mobile runs on HTML5-compliant browsers on many mobile devices, including the following:
Apple® iOS devices (iPad®)
Android Lollipop devices (Samsung Galaxy® tablets)
Microsoft Windows tablets (Siebel Mobile connected application only)
Oracle does not certify any specific device as Siebel Mobile is standards based, and supports any device with a HTML5-compliant browser.
MIT License
The print capability in Siebel Mobile, which is available in the Siebel Mobile application for Siebel Field Service and Siebel Mobile application for Siebel Consumer Goods, is built using third-party open source embedded JavaScript (http://embeddedjs.com/) and uses MIT licensing.
================================================================================== The MIT License (MIT) Copyright (c) <year> <copyright holders> Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: This copyright notice and permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. ==================================================================================
For more information about printing invoices, see the following topics:
Overview of Siebel Mobile Disconnected Application Synchronization
The Siebel Synchronization Server component, which runs on the Siebel application server can accept concurrent synchronization requests from multiple synchronization clients. The Siebel Synchronization Server component in this instance is the Siebel Application Object Manager for the Siebel Mobile disconnected application, which can be one of the following for example: ePharmamObjMgr_enu or ServicemObjMgr_enu. For more information about object managers for Siebel Mobile disconnected applications, see Adding Object Managers for Siebel Mobile Disconnected Applications.
The following image illustrates the Siebel Mobile disconnected application synchronization infrastructure as follows:
The Siebel Synchronization Engine and the Common Application and Data Services reside on the Siebel Server.
The Siebel Database, Siebel Repository, and Siebel Tools communicate with the Siebel Application Server.
