Siebel 2018: GetAppointment Method

GetAppointment reserves and returns a set of employee time slots in the service region for an activity. The ConfirmAppointment or CancelAppointment method follow this method. This method has a timeout function to release reserved time slots in the event that neither of these methods are called in a timely fashion.

Invoked From

This method is called when a user clicks the Book Appointment button (in the Activities view in the Service Request List view of the Service screen and in the Schedule view in the Activity List view of the Activities screen).

Arguments

Table 66. Arguments for GetAppointment Method
Argument Name	Description
ActId	The activity ID of the activity to schedule.
SvcRegnId	The service region ID of the activity.

Return Values

This method returns a property set containing a list of time slots that are available for the activity. Table 67 describes the return values that each returned time slot contains.

Table 67. Return Values for GetAppointment Method
Return Value	Description
Request Id	A unique ID to identify the request sent to the engine.
Assignee	The assignee available during the time slot.
Slot Start - SR Time Zone	The slot start time in the time zone of the service region for the activity.
Slot End - SR Time Zone	The slot end time in the time zone of the service region for the activity.
Slot Start	The slot start time. This return value is always in the GMT time zone, not the time zone for the login user.
Slot End	The slot end time. This return value is always in the GMT time zone, not the time zone for the login user.
Service Region Id	The service region ID of the activity.
Activity Id	The activity ID of the activity to schedule.

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