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Siebel Field Service Guide > Business Service Methods in Siebel Field Service > Business Service Methods for Entitlements > GetResponseTime MethodGetResponseTime uses the entitlement and priority to retrieve the response time. This method selects the response time metric that matches the service request priority for the selected entitlement. This method then calculates the commit time according to the service calendar, and sets the Date Committed and Entitlement fields for the service request. Invoked FromThis method is called by the FS - Verify Entitlement SR workflow. This workflow is called when a user clicks the Verify button on the service request detail applet (in the service request form in the Service Request List view of the Service screen). The workflow can also be automatically called by using the priority of the service request for service-level agreements for which the committed date and time is often linked to the priority of the service request. This method can also be called from the FS Holiday API Service business service to calculate the commit time according to a service calendar and an exception calendar. ArgumentsTable 59 describes the arguments for this method. Return ValueTable 60 describes the return value for this method.
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