Siebel Field Service Guide > Overview of Siebel Field Service > About Field Service Process >

Numbers for Business Components

In Siebel Field Service, each new business component record (for example, a record for a service request, an order, or an activity) is automatically assigned a unique record ID (for example, a service request number, an order number, or an activity number).

By default, all Siebel Business Applications use the row number for this record ID. The row number is an alphanumeric value that has a segment number followed by a sequential value. For example, the 12-63Q0XT row number has the segment number of 12 and the sequential value of 63Q0XT. To see the row number for any selected record, select About Record from the Help menu. The dialog box that appears contains a value for the row number.

To display alternative values for the record ID, use one of the following methods:

• Use the Query function Expr: RowIdToRowIdNum ([ID]) to convert the alphanumeric value to a numeric value.
• Use a Sequence Object to automatically generate the value from an RDBMS database.
• Write a script on Buscomp_PreWriteRecord. (Do not use Buscomp_PreGetFieldValue.)