This chapter provides information about how to configure, administer, and use Siebel Field Service Integration to Oracle Real-Time Scheduler Version 2.x. It includes the following topics:

NOTE:  The Oracle Real-Time Scheduler Version 2.x is applicable to the current version 2.1 and 2.3.

• About Using Siebel Field Service Integration to Oracle Real-Time Scheduler 2.x
• About Siebel Field Service Integration to Oracle Real-Time Scheduler 2.x
• About Documentation for Oracle Real-Time Scheduler 2.x
• About User Profiles for Siebel Field Service Integration to Oracle Real-Time Scheduler 2.x
• About Service Regions
• About Employee Administration
• About Performing Schedule-Related Tasks in Oracle Real-Time Scheduler 2.x
• About Appointment Booking for Siebel Field Service Integration to Oracle Real-Time Scheduler 2.x
• About Activity Skills
• About Dispatch Management
• About Mobile Data Management
• About Fault Handling
• Process of Configuring Siebel Field Service Integration to Oracle Real-Time Scheduler 2.x
• Process of Administering Schedules Using Siebel Field Service Integration to Oracle Real-Time Scheduler 2.x
• Booking Appointments Using Siebel Field Service Integration to Oracle Real-Time Scheduler 2.x