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Process of Administering Schedules Using Siebel Field Service Integration to Oracle Real-Time Scheduler 2.x

The following list shows the tasks that business administrators typically perform to administer Siebel Field Service Integration to Oracle Real-Time Scheduler 2.x. Your company might follow a different process according to its business requirements.

Business administration tasks for this integration are divided between the Siebel application and Oracle Real-Time Scheduler 2.x. You manage all business administration processes that are specific to Oracle Real-Time Scheduler 2.x from Oracle Real-Time Scheduler 2.x application. Other information like employee, address, schedule, exceptions, etc. are entered and managed in the Siebel application.

To administer Siebel Field Service Integration to Oracle Real-Time Scheduler 2.x, business administrators perform the following tasks:

• Creating Schedules and Related Entities
• Administering Service Regions
• Administering Addresses
• Managing Activity Skills for Skills-Based Assignments