Siebel Field Service Guide > Scheduling Using Oracle Real-Time Scheduler Version 2.x > About Appointment Booking for Siebel Field Service Integration to Oracle Real-Time Scheduler 2.x >

Manually Updating Booked Activities

You can click Update Activity to synchronize manual updates for a booked activity with Oracle Real-Time Scheduler 2.x. However, updating the activity status automatically triggers an update in Oracle Real-Time Scheduler 2.x. For information about updating the activity status, see Service Activities. For information about working with activities in Siebel Mobile applications, see Siebel Mobile Guides on Siebel Bookshelf.

You maintain status mapping between the activity status in the Siebel application and the activity status in Oracle Real-Time Scheduler 2.x in Oracle Fusion Middleware as a domain value mapping. For more information about this mapping, see Siebel Field Service Integration to Oracle Real-Time Scheduler Implementation Guide.

NOTE:  You cannot delete an activity after it is scheduled in Oracle Real-Time Scheduler 2.x.

A customer service representative can also update assignment skills and related attributes for an activity.

When assignment attributes change for any entity related to the job, such as a service request, activity, order, order line item, and so on, a representative must send the update to Oracle Real-Time Scheduler 2.x so it can consider the changes for reassignment. For example, a repair job has an incorrect value of Installation for the activity type. The customer service representative updates the activity type to a value of Repair. Also for example, a product is obsolete, and all customers who ordered the product automatically receive a new upgraded product.

To send these updates, the representative can click Update Activity for the activity. Choosing this command triggers an update for the stop in Oracle Real-Time Scheduler 2.x. If no resource is available for the appropriate slot, then Oracle Real-Time Scheduler 2.x might not schedule the activity.