Siebel Field Service Guide > Scheduling Using Siebel Scheduler >

About Schedules

A schedule describes the hours in a week when the customer is entitled to receive service.

NOTE:  Depending on the Siebel application and screen, schedule means the same as service hours or service calendar.

Schedules are based on a typical work week. For each schedule, an administrator can also specify holidays and excluded days when you do not offer contractually covered service to a customer.