This chapter provides information about setting up and working with schedules using Siebel Scheduler. It includes the following topics:

• About Using Siebel Scheduler
• About Schedules
• About Siebel Scheduler
• About the Appointment Booking System
• Scenario for Using the Appointment Booking System
• About the Schedule Optimizer
• About Schedule Horizons and Time Zones
• About Heuristic Methods for Schedules
• About Appointment Booking for Siebel Scheduler
• Factors for Setting Up Schedules
• About Information in Employee Schedules
• About Running Contract Scheduling
• Troubleshooting the Appointment Booking System and Optimizer
• About Configuring the Book Appointment Dialog Box
• About Enhancing the Performance of Siebel Scheduler
• About Siebel Scheduler and the Server Request Broker
• About Loading and Reloading Data for Service Regions
• Process of Administering Schedules Using Siebel Scheduler
• Defining Schedule Hours
• Defining Breaks
• Defining Service Regions
• Defining Schedules and Availability for Employees
• Creating Time Windows for Schedules
• Creating Constraint Sets for Schedules
• Creating Parameter Sets for Schedules
• Defining Cost Functions for the Optimizer
• Setting Up Server Key Mappings
• Setting Parameters for Server Component Tasks
• Reloading the ABS and Optimizer Caches
• Process of Managing Schedules Using Siebel Scheduler