Siebel Field Service Guide > Scheduling Using Siebel Scheduler > Defining Schedules and Availability for Employees >

Defining Hours for Employees

The hours for an employee determine when the employee is available to work. To define the hours for an employee, you define a schedule for the employee.

To define a schedule for an employee

1. Navigate to the Administration - User screen, then the Employees view.
2. Drill down on the Last Name field for a selected employee, and click the More Info view tab.
3. In the Schedule field, select a schedule.

You also define the exception hours for the employee.

To define exception hours for an employee

1. Navigate to the Administration - User screen, then the Employees view.
2. Drill down on the Last Name field for a selected employee, and click the Employee Exception Hours view tab.
3. Create a new exception hour record, and complete the fields as appropriate.

   Some fields are described in the following table.

   Field	Comments
   Start	Select the date and time that the employee is unavailable for scheduling.
   End	Select the date and time that the employee is again available for scheduling.
   Working	Select this check box to indicate the exception hours apply to a working period. For example, you specify a Saturday morning exception for an employee who normally works only from Monday to Friday. You select the Working check box to indicate the employee works these additional hours and can be scheduled for activities during these hours. However, if you specify exception hours for a midweek holiday for the same employee and do not select the Working check box, then Siebel Scheduler assumes that the employee does not work that day and cannot be scheduled for activities on that day.
   Reason	Select the reason for the exception hours for the employee. Values include Vacation and Sick Time.
   Type	Select the type of work for the exception hours. Values include Normal, Overtime, and Extended Overtime. For more information, see Shifts.