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About Ideal Global Deployments

Figure 2 provides an example of what an ideal global deployment of Siebel Business Applications might look like. Keep in mind that few companies necessarily meet an ideal. However, with proper planning, the ideal is a goal that can be achieved.

In this example, six languages (Siebel Language Packs) have been installed on the Siebel Server. Different Application Object Managers running on this Siebel Server can display the application user interface in these languages.

The Siebel database in this example uses Unicode and therefore supports all of the characters required for the six languages installed on the example Siebel Server. The other two languages shown, Chinese (CHS) and French (FRA), must be supported for customer data in this example deployment, even though these two languages are not used for the Siebel application user interface.

Figure 2. Example of an Ideal Global Deployment

Figure 2 illustrates an ideal centralized global deployment of Siebel applications. Unicode is the character set of the database in this ideal configuration.

For a production environment, you can specify the collation sequence most suitable for your deployment. For the development environment, only binary collation sequence is supported. For more information, see About the Database Collation Sequence.

Where necessary, character set conversions take place to and from all of the Siebel (Unicode) data sources and other data sources.

Siebel clients run in this deployment on localized operating systems with Unicode fonts installed for selected users. The user interface appears in the language of the user's choice. Even languages such as Japanese (JPN) and Arabic (ARA) are encoded properly.

For more information about installing languages, see the Siebel Installation Guide for the operating system you are using.

It is strongly recommended that you enable Universal Time Coordinated (UTC) for your global deployment. For more information, see Deploying Siebel CRM with Global Time Zone.

Also enable multilingual lists of values (MLOVs) for your global deployment. For more information about configuring LOVs and MLOVs, see Localizing Lists of Values and Multilingual Lists of Values.

The ideal global configuration allows deployment of Siebel Business Applications to satisfy the requirements for either a centralized or a decentralized (distributed) global enterprise.

A centralized global deployment might require only a single Siebel Business Applications installation, and consolidates all of the customer-related information in one data store, creating a single, global view of customers transactions. A centralized deployment is easier and cheaper to maintain and might be satisfactory, depending on your business needs.

A decentralized (distributed) global deployment might have Siebel Business Applications instances in the Americas, Europe, and Asia, as shown in Figure 3. Data is replicated between these sites using Siebel Replication Manager. For more information, see Siebel Deployment Planning Guide, Siebel Remote and Replication Manager Administration Guide, and other applicable documentation.

Figure 3. Example of a Decentralized Siebel Global Enterprise