Siebel Hospitality Guide > Setting Up Properties > Roadmap for Setting Up Hospitality Properties >
Defining Property Policies
Defining property policies helps sales representatives to provide details to customers, such as check-in and check-out information, cancellation information, oversold information, and so on. The policy lists that can be used to define policies are as follows:
- Oversold policies. Define what a sales representative must do when a room or function space has been oversold.
- General policies. Define policies other than oversold information. This includes cross-selling policies, cancellation information, and so on.
NOTE: Property policy records are for information only and do not control any other functionality in Siebel Hospitality.
This task is a step in Roadmap for Setting Up Hospitality Properties. To define property policies
- Navigate to the Property Administration screen, then the Properties view.
- In the Properties list, query for the required property record.
- Drill down on the Property Name hyperlink.
- Click the Policies view tab.
- In the Policies form, complete the fields.
The following table describes some of the fields.
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Check In |
The time that guests can check in at the front desk. |
Check Out |
The time that guests must vacate their rooms on the day of departure so that housekeeping can clean the room for future arrivals. |
Incoming Fax Charges |
The charges levied on incoming faxes to the hotel. |
Local Phone Charges |
The charges levied for local phone calls from the hotel. |
Outgoing Fax Charges |
The charges levied on outgoing faxes from the hotel. |
Parking Fee |
The fee levied for parking at the hotel. |
Sales Parameter |
Records the sales strategy for different types of bookings. These parameters act as guidelines for the types and sizes of rooms, and how these rooms are sold. |
Valet Parking Fee |
The fee levied for valet parking at the hotel. |
- In the Oversold Check list, create a new record, and add a new oversold policy and a description for the property.
Oversold policies are described in the following table.
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Arrange Accommodation |
The property arranges accommodation for the guest whose room is oversold. |
Pay For One Night Room/Tax |
The property pays for a room and pays the room tax for one night at an alternate location for the guest whose room is oversold. |
Provide Transportation |
The property provides transportation to an alternate property for the guest whose room is oversold. |
Provide One Phone Call |
The property provides one phone call to the guest whose room is oversold. |
Direct Billing Can Be Arranged |
The property can provide direct billing facilities to the guest whose room is oversold. |
- In the Policies list, create a new record, and add a new general policy and a description for the policy.
The general policies are shown in the following table.
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Business Mix |
Details the historical mix of businesses for this property, for example, whether the property is generally used by local businesses or group businesses. |
Opportunity Policies |
Provides general details for managing opportunities at this property, for example, complimentary rooms provided, director's approval, and so on. |
Sleeping Room Policies |
Details general rules for upgrades at the property. |
Special Property Policies |
Provides information on rules that are out-of-the-ordinary, for example, smoking in meeting rooms, no pets allowed, and so on. |
Cancellation Policy |
Details how room cancellations are handled. |
Cross Selling Policy |
Provides information on how to cross-sell other properties to customers if a function space is not available at this property. |
Future Year Booking Policy |
Details the percentage increase in quotes for the year to come. |
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