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Siebel Insurance Guide > Managing Claims > Setting up Siebel Insurance eService Claims Center LocatorsThis task is a step in Process of Managing Claims. To set up Claims Centers Locator functionality, administrators must complete the following tasks:
Geocode DataThe geocode data is used to reference your region. Geocode data for the U.S. geographical region is included in every licensed copy of Siebel Insurance. For information on importing geocode data, see Siebel eService Administration Guide. Entering Claim Center LocationThe claim center information is matched with locations entered by end users when they perform a search to locate a branch. Administrators can use the Sites screen to enter claim center location information. To enter claim center location information
Assign a Longitude and a LatitudeThe Siebel Insurance Claim Center Locator searches for claim centers using latitude and longitude. If you do not know the latitude and longitude, leave those fields blank. If the City, State, Zip Code, and Country fields are correct, the latitude and longitude values are automatically generated when you save the record. NOTE: The latitude and longitude values will not generate if any one value in the City, State, Zip Code, or Country fields is incorrect. For example, if the ZIP Code is incorrect, you will receive an error message. To correct this problem, navigate to the Application Administration, ZIP Code Administration view and make sure the Geo values for that city, state, and ZIP Code combination has been loaded. For more information, see Siebel eService Administration Guide. To add a new center to the Claim Center Locator
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