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Siebel Marketing User Guide > Planning and Designing Marketing Campaigns > Roadmap for Setting Up Campaigns > Using SmartScripts with CampaignsA SmartScript is a script that the salesperson or call center agent uses to interact with the customer. It can be associated with any campaign. If a SmartScript is associated with a business component and is run for a campaign, then that business component's name must be the same as the value in the Enable Follow-up Actions field for the campaign. For example, if the Enable Follow-up Actions field is set to Create Responses, then the script's business component must be Response. If the Enable Follow-up Actions field is set to Create Opportunities, then the script's business component must be Opportunity. A script based on the Opportunity business component can be run only when the value in Enable Follow-up Actions is either Create Opportunities or All. A script based on the Response business component can be run only when the value in Enable Follow-up Actions is either Create Responses or All. If the value in the Enable Follow-up Actions field is All, then the SmartScript set as the primary script for the campaign is invoked. You can set the value of the Enable Follow-up Actions field by navigating to the Campaigns screen, Design, and then the Execution Options-Advanced view. This task is a step in Roadmap for Setting Up Campaigns. The following procedure shows how to set up a SmartScript.
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