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Suspending and Relaunching Email Campaigns

A wave of a campaign can be suspended and relaunched in the event of an error or if you have to roll back a wave. For example, if email offers are not delivered because of a setup problem in the Email Marketing Server, then you can relaunch the wave to resend the offers. Also, if you launch a wave into the call center, then you can recall the wave so that it no longer appears to sales agents until the wave is relaunched.

Suspending a Campaign Wave

The following procedure shows how to suspend a campaign wave.

To suspend a campaign wave

1. Navigate to the Campaigns screen.
2. In the Campaigns list, click a campaign name.
3. Click the Execute view tab.
4. In the Execute link bar, click Execution Status.
5. Locate the Wave with a Launched or Launch Failed status.

   Use the Wave # field to confirm that you are displaying the correct wave.

6. To suspend the wave, select the wave record and click Suspend Wave.
7. After the wave is suspended, Suspended appears in the Status field.

Make the necessary corrections, and then relaunch the campaign wave as described in Relaunching a Campaign Wave.

Relaunching a Campaign Wave

The following procedure describes how to relaunch a suspended campaign wave.

To relaunch a suspended campaign wave

1. Navigate to the Campaigns screen.
2. In the Campaigns list, select a campaign to relaunch.
3. Click the Execute view tab.
4. In the Execute link bar, click Execution Status.
5. Locate a wave to relaunch.

   Use the Wave # field to confirm that you are displaying the correct wave.

6. In the Wave list, select the wave record, and click Launch Wave.

   Launching a suspended wave resends any email offers and vendor list files. It also causes the campaign members in the wave to reappear in the call center.