This chapter discusses Oracle's Siebel order management which is based on a service-oriented architecture (SOA), and the services that form the foundation of Customer Order Management
(C/OM) functions. This chapter includes the following topics:

• About Business Services
• About Service-Oriented Architecture
• How Siebel C/OM Is Built on a Service-Oriented Architecture
• How Siebel C/OM Can Be Integrated with Other SOA Applications
• Web Services for Customer Order Management