6 Tuning Siebel Communications Server for Performance

This chapter describes some issues that affect the performance and throughput of selected functionality for Siebel Communications Server modules, and provides guidelines for tuning these modules to achieve and maintain optimal performance and scalability. Functionality described in this chapter includes session communications (typically, Siebel CTI or Siebel Chat) and Siebel Email Response. Other communications-related modules are not described.

This chapter contains the following topics:

"About Siebel Communications Server"
"Session Communications Infrastructure"
"Performance Factors for Session Communications"
"Topology Considerations for Session Communications"
"Guidelines for Session Communications Tuning"
"Siebel Email Response Infrastructure"
"Performance Factors for Siebel Email Response"
"Topology Considerations for Siebel Email Response"
"Guidelines for Siebel Email Response Tuning"

For more information about Siebel Communications Server, see the following documents on the Siebel Bookshelf:

Siebel CTI Administration Guide
Siebel Chat Guide
Siebel Email Administration Guide
Siebel System Administration Guide
Siebel Deployment Planning Guide