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Siebel Mobile Products That Siebel CRM Supports

Figure 1 illustrates the hardware platforms where the Siebel CRM product line of mobile applications runs.

Figure 1. Siebel Mobile Product Hardware Platforms
Explanation of Callouts

The Siebel product line includes the following mobile applications:

  • Siebel Remote (supports Siebel Mobile Web Client). Server software and a disconnected client that is fully functional. Applications that run in the Mobile Web Client and are supported by Siebel Remote provide transaction routing, and data synchronization.
  • Siebel Mobile applications. Server software and a connected or disconnected client that is optimized for mobile devices.

    NOTE:  The Siebel Mobile applications are the latest generation of Siebel CRM mobile products. For more information, see Siebel Mobile Guide: Connected and Siebel Mobile Guide: Disconnected on the Siebel Bookshelf.

Mobile Product Components and Client Devices That Siebel Remote Supports

Table 3 describes the mobile product components and client devices that Siebel Remote supports.

Table 3. Mobile Product Components and Client Devices That Siebel Remote Supports
Product Group
Server Components
Client Component
Supported Client Devices

Siebel Remote

Siebel CRM supports the following server components:

  • Siebel Remote component group
  • Disconnected Mobile Synchronization component group

Siebel Mobile Web Client

Siebel CRM supports the following client devices:

  • Desktop PCs
  • Laptop PCs
  • Tablet PCs

Siebel Mobile Applications

Siebel CRM supports the following server components:

  • Disconnected Mobile Synchronization component group
  • Handheld Synchronization SIA component group
  • Handheld Synchronization component group
  • BatchSync component group

Siebel Mobile connected applications

Siebel Mobile disconnected applications

Siebel CRM supports the following client devices:

  • Tablet PCs
  • Mobile devices (smart phones)

Mobile Products That Siebel Business Applications Support

Table 4 describes mobile products that Siebel Business Applications support.

Table 4. Mobile Products That Siebel Business Applications Support
Product Group
Supported Application
Reference

Siebel Remote

Siebel Remote supports almost all Siebel CRM applications.

You can use the following reference sources:

  • Siebel Remote and Replication Manager Administration Guide (this guide)
  • Siebel Installation Guide for the operating system you are using

Siebel Mobile Applications

Siebel Mobile connected applications

Siebel Mobile disconnected applications

You can use the following reference sources:

  • Siebel Mobile Guide: Connected
  • Siebel Mobile Guide: Disconnected

Tablet Personal Computers That Siebel Remote Supports

Siebel Remote support for tablet personal computers includes the full functionality that Siebel CRM supports, including special functions, such as signature capture, and personalized content delivery (PCD).

      
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