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About Changing Contact Domains

You can change a personal contact to a business contact in either Siebel Business Applications or Microsoft Outlook, by clearing the Private check box for the record. After you make this change, the record disappears from your Siebel Personal Contacts List and appears in your Siebel Contacts List.

Because personal contacts are never synchronized, a personal contact exists in one application only. After you convert a personal contact to a business contact in either application, that contact becomes eligible for synchronization using the same rules as for all business contacts.

You can also change business contacts to personal contacts in Microsoft Outlook by checking the Private checkbox. Then synchronization occurs as follows:

• If the business contact has already been synchronized between the two systems, then the current user is removed from the Sync List for this Contact, but the contact is not deleted in the Siebel application. Contacts are never deleted in the Siebel application, because they could be tied to other records.
• If the business contact exists in Microsoft Outlook but has never been synchronized to the Siebel application, nothing occurs after the user marks it as private in Microsoft Outlook. It is not synchronized during future synchronizations.

NOTE:  It is not possible to change a business contact to a personal contact in Siebel Business Applications.

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