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Requirements for Installing Siebel Self Service

The following items are required to install Siebel Self Service:

• Database server. For a list of supported database servers, including version and connectivity software information, see the Siebel Installation Guide for the operating system you are using, and see the Certifications tab on My Oracle Support.
• Siebel Enterprise Server. For a list of Siebel Enterprise Server requirements, see Siebel System Requirements and Supported Platforms on Oracle Technology Network.

For more information about installing Siebel Business Applications, see the Siebel Installation Guide for your operating system.

NOTE:  The Siebel Bookshelf is available on Oracle Technology Network (http://www.oracle.com/technetwork/indexes/documentation/index.html) and Oracle Software Delivery Cloud. It might also be installed locally on your intranet or on a network location.

Siebel Self Service uses the Self Service Object Manager (LANG) component (SServiceObjMgr_lang alias) in the Siebel Call Center component group. The configuration file for Siebel Self Service is sservice.cfg. For information about the setup tasks that you must perform to deploy Siebel Self Service for an existing deployment that you originally installed for an earlier version, see Siebel Installation Guide for the operating system you are using.