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Siebel Self Service Administration Guide
What's New in This Release
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About Siebel Self Service
Tasks for Customers on the Siebel Self Service Web Site
Tasks for Customer Service Representatives in Siebel Self Service
Features of Siebel Self Service
Requirements for Installing Siebel Self Service
About Deploying Siebel Self Service
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Setting Up Siebel Self Service
About Setting Up Siebel Self Service
Roadmap for Setting Up Siebel Self Service
About the Application Object Manager Components for Siebel Self Service
Process of Adding the Application Object Manager Components for Siebel Self Service
Editing the new_comp_sia.dat File
Running the new_compdef_sia Script
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Configuring Siebel Self Service
About Configuring Siebel Self Service
About Configuring Oracle Knowledge for Siebel Self Service
Configuring Siebel Self Service for Oracle Knowledge
Configuring Siebel Self Service
Configuration Tools for the Siebel Self Service Web Site
Setting Up the Applet for Twitter
Obtaining a Twitter Widget
Displaying the Twitter Widget in Siebel Self Service
Designating the Height and Width of the Twitter Timeline
Setting Up Customer Satisfaction Surveys
Setting Up Autocreation of Attachments for Siebel Self Service
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Administering Siebel Self Service
About Administering Siebel Self Service
About the Security Framework for Siebel Self Service
About Authentication for Siebel Self Service
Access Control for Siebel Self Service
About Data Privacy for Siebel Self Service
Administering Navigation Links
Constructing Expressions
Process of Administering Web Access
Activating the Workflow for Email Password Button
Registering Customers
Reassigning Passwords
Configuring the Applets for Program Information
Setting Up the Knowledge Base for Siebel Self Service
Setting Up FAQs for Siebel Self Service
Setting Up Siebel eSmartScripts for Siebel Self Service
Setting Up Downloads, Documentation, and Product Literature
Process of Setting Up Office Locations
Importing Geocode Data
Creating Divisions for Office Locations
Creating Categories for Office Locations
Creating Office Locations
Linking Search Results to Map Services
About Email Notifications
Setting Up Information for Email
Process of Administering Service Requests
Adding Updates to Service Requests
Creating Solutions
Associating Solutions with Service Requests
Associating Attachments with Service Requests
Setting Up Service Request Entitlements
Process of Setting Up Email Notifications
Setting Up Email Notification for Siebel Self Service
Enabling Component Groups and Policies for Email Notifications
Designating Customers for Email Notifications
Changing Parameters for Generate Triggers Component
Starting the Task for Generate Triggers Component
Changing Parameters for Workflow Monitor Agent Component
Starting the Task for Workflow Monitor Agent Component
Setting Up Asset Management
Setting Up Warranties
Setting Up Product News
Setting Up Recommended Services
Administering Customer Satisfaction Surveys
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Using Siebel Self Service
Managing User Profiles on the Siebel Self Service Web Site
Registering on the Siebel Self Service Web Site
Updating User Profiles
Accessing the Siebel Self Service Web Site
Logging In to the Siebel Self Service Web Site
Obtaining a New Password
Obtaining Program Information on the Siebel Self Service Web Site
Searching the Knowledge Database for Program Information
Reviewing Program Information
Reviewing News Articles
Contacting the Web Site Host
Finding Office Locations of the Web Site Host
Sending Email to the Web Site Host
Accessing Twitter on the Siebel Self Service Web Site
Managing Service Requests on the Siebel Self Service Web Site
Submitting Service Requests
Adding Attachments to Service Requests
Adding Updates to Service Requests
Viewing Solutions for Service Requests
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Workflows for Siebel Self Service
Workflows for Registration
User Registration Initial Process Workflow
User Registration Process OUI Workflow
PUB Citizen User Registration Process Workflow
User Registration SubProcess OUI Workflow
User Registration Forgot Password (CX eService) Workflow
PUB Citizen User Registration Forgot Password Process Workflow
Workflows for Interview Sessions
OPA Integration Workflow
OPA Integration Sub Workflow
OPA Interview Service Main Workflow
OPA Get PreSeed Data Workflow
OPA Interview Service Sub Workflow
OPA Process Submit Data Workflow
OPA End Interview Workflow
OPA Get Meta Data Service For PUB Sample Intake Contact Workflow
OPA Metadata Service - CheckAlive Workflow
Workflows for Cases
PUB Citizen Create Case Activity Workflow
PUB Citizen Case Re-open Workflow
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Siebel Self Service for Communications, Media, and Energy
About Siebel Self Service for Communications, Media, and Energy
Differences Between Siebel Self Service and Siebel Self Service for CME
Differences in the Customer Portal for CME
Differences in Personalization for CME
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Siebel Self Service for Automotive
About Siebel Self Service for Automotive
Differences Between Siebel Self Service and Siebel Self Service for Automotive
Features in User Interface for Siebel Self Service for Automotive
Dealer Locator
Inventory Search for Vehicles
My Profile View
My Vehicles View
Vehicle Registration
Service Requests
Service History
Administering Siebel Self Service for Automotive
Activating Vehicle Registration Workflows
Sharing Preventive Maintenance Documents with Customers
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Using Siebel Public Sector Self Service
About Siebel Public Sector Self Service
About National Identification Numbers
About Contacts in Siebel Public Sector
Determining Benefits Eligibility on Siebel Public Sector Self Service
Roadmap for Integrating Oracle Policy Automation With Siebel Public Sector Self Service
Process of Preparing Oracle Policy Automation Integration
Process of Integrating Oracle Policy Automation in Siebel
Showing the Oracle Policy Automation Interview in Siebel Public Sector Self Service
Control Types for Integrating Oracle Policy Automation
Custom Properties for Control Types
Custom Properties for Screens
Custom Properties for Entities
Manifest Files for View and Applet of OPA Interview Service
Managing Applications on Siebel Public Sector Self Service
Applying for Benefits
Resuming a Saved Interview
Resuming the Submission of Applications
Viewing the Status of Submitted Applications
Revising Rejected Applications
Adding Attachments to Applications
Cancelling Applications
Deleting Applications
Managing Cases on Siebel Public Sector Self Service
Viewing Cases
Updating Cases
Requesting Appointments for Cases
Viewing the Status of Appointment Requests
Requesting Appeals for Cases
Viewing the Status of Appeal Requests
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Business Services for Oracle Policy Automation
OPA Interview Framework Service
AddPropertiesToPropertySet Method
AddSoapHdrFilter Method
CacheSessionId Method
ChangePropertysetType Method
Clearflags Method
ConvertSiebelIntObjToStartInterviewReqIntObj Method
ErrorHandling Method
Get Action Method
GetAdminMappingInfo Method
GetAdminMappingInfoAndCache Method
GetCachedIO Method
GetPropertySet Method
HasRequestSent Method
InvokeWorkflow Method
PopulateOutPutProperties Method
Prepare Request Method
PrepareRequestAfterSubmit Method
PrepareRequestGetInputData Method
PrepareRequestGetSeedData Method
PrepareRequestInvestigateWithPrevScreen Method
PrepareRequestStartInterview Method
ProcessResponse Method
SetErrors Method
SetSearchSpecToSiebelMsg Method
ShowErrors Method
PUB OPA Utilities Service
UpsertRecord Method
Metadata Filter Service
Request Filter Method
Response Filter Method
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