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Siebel Self Service Administration Guide > Administering Siebel Self Service > About the Security Framework for Siebel Self Service > About Authentication for Siebel Self ServiceThe customer management and authentication processes control access for the following customers:
An application administrator or customer service representative can perform the following tasks for customers:
A Web-delegated customer administrator is a designated administrator at a customer company in a business-to-business situation. These administrators are assigned a Siebel responsibility that allows them to add or change customer information for the account. This Siebel responsibility gives them access to the Web Channel Users view of the Administration - User screen in Siebel Call Center where they can work with customer information. User names and passwords are typically stored in an external authentication directory, such as Netscape LDAP Directory Server or Microsoft Active Directory Server. The Siebel security adapter interface and the appropriate LDAP parameter settings support the integration between Siebel Self Service and an external authentication directory. With this support, the directory authenticates registered customers, and then the customers are authorized to access the Siebel Self Service Web site. For more information about customer management and authentication support, see Siebel Security Guide. |
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