This chapter includes information about administering and setting up the functionality that customers can access on the Siebel Self Service Web site. It includes the following topics:

• About Administering Siebel Self Service
• About the Security Framework for Siebel Self Service
• Administering Navigation Links
• Process of Administering Web Access
• Configuring the Applets for Program Information
• Setting Up the Knowledge Base for Siebel Self Service
• Process of Setting Up Office Locations
• About Email Notifications
• Setting Up Information for Email
• Process of Administering Service Requests
• Setting Up Service Request Entitlements
• Process of Setting Up Email Notifications
• Setting Up Asset Management
• Administering Customer Satisfaction Surveys