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Configuring the Applets for Program Information

Siebel Self Service is integrated with Oracle Knowledge so that customers can review information about programs on the Siebel Self Service Web site. This information includes details about programs, frequently asked questions (FAQs) about programs, and news articles about programs. Program information appears in applets on the Siebel Self Service Web site. Administrators can configure criteria for the information that appears in these applets. For more information, see About Configuring Oracle Knowledge for Siebel Self Service.

To configure an applet for programs

1. Navigate to the Administration - Application screen, then the Knowledge Management Configuration view.
2. Change the sample URL address in the Oracle Knowledge URL field to the appropriate URL address of the Information Manager Server for Oracle Knowledge.
3. In the Knowledge Management Configuration list, create a new record, and complete the fields as appropriate.

   The following table describes some of the fields.

   Field	Description
   Applet Name	Select the name of the applet that you want to configure. For example, you might configure the following applets for a Siebel Public Sector Self Service Web site: Ask a Question Applet (CX sService) News Applet (CX sService) News Search Applet (CX sService) Service Programs Applet (CX sService) Service Programs Search Applet (CX sService) These applets are associated with a custom physical renderer. Any new applets that you create must use this custom physical renderer.
   Channel Name	Type the name of the channel for the applet. For more information about applet channels in Oracle Knowledge, see Oracle Knowledge Information Manager Administration Guide.
   Num Records	Type the maximum number of records that can appear in the applet.
   Sort By	Select the field value by which records are sorted in the applet.
   Type	Select the type of records to include in the applet. Values include: common. Records that the user accessed the most often. recent. Records that the user accessed the most recently. popular. Records that all users accessed the most often.