Bookshelf Home | Contents | Index | PDF     

Siebel Self Service Administration Guide > Administering Siebel Self Service >

Process of Administering Service Requests

To administer service requests, perform the following tasks:

  1. Adding Updates to Service Requests
  2. Creating Solutions
  3. Associating Solutions with Service Requests
  4. Associating Attachments with Service Requests
  5. Setting Up Service Request Entitlements
      
Siebel Self Service Administration Guide Copyright © 2018, Oracle and/or its affiliates. All rights reserved. Legal Notices.