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Differences Between Siebel Self Service and Siebel Self Service for Automotive

The most important differences between Siebel Self Service and Siebel Self Service for Automotive include the following differences:

• Audience. Siebel eService Administration Guide is generally for any company that provides service through the Web. Siebel Self Service for Automotive is specifically for manufacturers or OEMs (Original Equipment Manufacturers) in the automotive industry.
• Cross-references. Siebel eService Administration Guide often refers to Siebel Applications Administration Guide for more information. For Siebel Self Service for Automotive, in addition to this guide, see Siebel Automotive Guide.
• Differences in the Siebel Self Service Portal. The portal that the customer views has added and modified features specifically for automobile customers.
• Differences in Administering Siebel Self Service. The added or modified features of the customer portal generally require added or modified administrative tasks.