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Activating Vehicle Registration Workflows

Before customers can use Siebel Self Service for Automotive to register their vehicles, you must activate the vehicle registration workflows.

To activate vehicle registration workflows

1. In Siebel Automotive, navigate to the Administration - Runtime Events screen, then the Events view.
2. Query for the value *eAuto*Reg* in the Object Name field.
3. If the query displays any records, then delete them all and continue with the next step. If the query does not display any records, then continue with the next step.
4. Navigate to the Administration - Business Process screen, then the Workflow Processes view.
5. Query for the value eAuto Vehicle-Reg* in the Business Object field.

   Several records appear. Active records have a value of Active in the Status field.

6. If any record is not active, then select the record, and click Activate.

   The Status field of the record changes to Active. After the status of every record is Active, customers can proceed with vehicle registration.

7. In Siebel Call Center, navigate to the Administration - Business Process screen, Workflow Deployment, and then the Active Processes view.
8. In the Active Workflow Processes list, query for *Interaction* workflow.
9. If the workflow is not returned, then it is not yet activated.
10. If the workflow is not yet activated, then complete the following steps:
    1. Scroll up to the Repository Workflow Processes list.
    2. Select the workflow from the list, and click Activate.
11. Stop and restart the Siebel Server.