This chapter includes information about configuring the look and feel of the Siebel Self Service Web site. It includes the following topics:

• About Configuring Siebel Self Service
• About Configuring Oracle Knowledge for Siebel Self Service
• Configuring Siebel Self Service for Oracle Knowledge
• Configuring Siebel Self Service
• Configuration Tools for the Siebel Self Service Web Site
• Setting Up the Applet for Twitter
• Setting Up Customer Satisfaction Surveys
• Setting Up Autocreation of Attachments for Siebel Self Service