Siebel CTI Administration Guide > Administering Siebel Communications Server > Enabling Session Communications >

Prerequisites for Enabling Session Communications

In order for agents to be able to use communications features, you must set up your communications environment. For more information, see Process of Configuring Siebel CTI. In particular:

• Siebel communications-related products (such as Siebel CTI, or Siebel Email Response) must be licensed, configured, and available. Applicable third-party communications systems also must be configured and available.
• For scenarios requiring the Communications Session Manager or Communications Configuration Manager server component, these Siebel Server components must be enabled and running. Also, they must be available for the instances of the Application Object Manager that connect to them for each agent's communications session.
• Call center users must have been defined as agents within a communications configuration, as described in Specifying Agents. (Demo users are predefined in the sample communications configuration data.)
• For CTI (voice-call handling), telesets and extensions must be defined, and the telesets must be associated with actual users who run the Siebel application.