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Symbols$DialingRuleMethod macro 1 $GetCommandStatus macro 1 $GetInboundWorkItemAttr macro 1 $GetWorkItemAttr macro 1 $RemoteConnectStr2 macro 1 , 2 @ACDDNList macro 1 @AgentId macro 1 @AgentPin macro 1 @Associate special command 1 @ClientHostName macro 1 @ClientIP macro 1 @Configuration macro 1 @CountryCode macro 1 @CreatePopupFrame special command 1 @DeselectedWorkItem macro 1 @DNList macro 1 @EditControl macro 1 @InvokeSWECommand special command 1 @Language macro 1 @Now macro 1 @OpenView special command 1 @Phone macro 1 @PostIndicateNewWorkItemEvent special event 1 @PostWorkItemReleasedEvent special event 1 @PostWorkItemResumedEvent special event 1 @PostWorkItemStartedEvent special event 1 @PostWorkItemSuspendedEvent special event 1 @PreIndicateNewWorkItemEvent special event 1 @PreWorkItemReleasedEvent special event 1 @PreWorkItemResumedEvent special event 1 @PreWorkItemStartedEvent special event 1 @PreWorkItemSuspendedEvent special event 1 @PrimaryQueueList macro 1 @QueueId macro 1 @QueueList macro 1 @Random macro 1 @RuntimeEvent special event 1 @SelectedDN macro 1 @SelectedQueue macro 1 @SelectedText macro 1 @SelectedWorkItem macro 1 @UIPhone macro 1 @UpdateRecord special command 1 @UserId macro 1 @UserName macro 1 @ViewWorkObject special command 1 @WorkDuration macro 1 @WorkObjectID macro 1 @WorkStartTime macro 1 AAccept Work Item button described 1 and screen pops 1 Accept Work Item method, Communications Session Manager business service 1 AcceptReject command parameter 1 AcceptWorkitem method (service handle) 1 ACD DN, specifying for Nortel Meridian switch 1 ACD queues configuring List of Values type 1 specifying for agents 1 ACD switch 1 ACD Transfer Call Applet 1 Adaptive Communications aggregate communications driver 1 API reference 1 and C or C++ 1 constants 1 data types 1 design 1 initialization 1 skill set for developing driver 1 and Unicode 1 AddBusComp event response parameter 1 AddBusObj event response parameter 1 AddField event response parameter 1 AddLog event response parameter 1 AddRecordApplet event response parameter 1 AddRecordView event response parameter 1 Agent General Profile 1 All Active Agent Status 1 All Channel Items 1 All Command Data 1 All Commands 1 All Event Handlers 1 All Event Logs 1 All Event Responses 1 Communications Drivers and Profiles 1 Message Broadcasts 1 Administration - Runtime Events screen 1 AfterWork event log parameter 1 , 2 Agent General Profile view 1 , 2 Agent Queues list 1 Agent Sign Off method, Communications Client business service 1 Agent Sign On method, Communications Client business service 1 agents adding to configuration 1 adding to configuration by responsibilities 1 adding to telesets 1 specifying ACD queues 1 specifying telesets for 1 aggregate communications driver 1 All Active Agent Status view 1 , 2 All Channel Items view 1 , 2 , 3 All Command Data view 1 All Commands view 1 All Event Handlers view 1 All Event Logs view 1 All Event Responses view 1 AllViews command parameter 1 API, Adaptive Communications 1 APIVersion method (driver handle) 1 AppletMode special command parameter 1 Application Object Manager 1 , 2 architecture communications infrastructure 1 arguments business service methods 1 Communications Client business service methods 1 Communications Session Manager business service methods 1 AROnRejectCmd command parameter 1 ARTitle command parameter 1 ARWorkItemID command parameter 1 Associate menu command 1 AttachContext command data parameter 1 attributes for work items 1 Auto Login to Call Center at Startup, communications preference 1 , 2 AutoLoadDriver configuration parameter 1 , 2 AutoLogin configuration parameter 1 , 2 , 3 AutoLoginCmd configuration parameter 1 , 2 , 3 AutoLogout configuration parameter 1 , 2 AutoLogoutCmd configuration parameter 1 , 2 automatic login to call center 1 automatic logout of call center 1 Avaya (Lucent) Definity G3 switch, extensions for 1 Bbackslash (\), in macro expansion 1 BackupCommSessionMgr configuration parameter 1 BackupEnterpriseServer configuration parameter 1 BackupGatewayAddress configuration parameter 1 BackupRequestServer configuration parameter 1 BeginBatch method (client handle) 1 bitmap object definitions 1 Blind Transfer button 1 braces ({ }), in macro expansion 1 brackets ([ ]), in macro expansion 1 Bring Siebel to Front, communications preference 1 Bring Siebel to Front: Off, communications preference 1 Bring Siebel to Front: On All Incoming Work Items, communications preference 1 Bring Siebel to Front: On Matching Events, communications preference 1 BringSiebelToFrontBrowserTitle configuration parameter 1 BusComp command data parameter 1 BusComp event log parameter 1 business components Primary Phone Field user property in 1 business components, Primary Phone Field user property in 1 business services described 1 using with Communications Server 1 BusObj command data parameter 1 BusObj event log parameter 1 CC or C++, and Adaptive Communications 1 CacheCommandInformation method (client handle) 1 call centers, calls between 1 , 2 CallFromUICommand configuration parameter 1 calls, between call centers 1 , 2 CFG file 1 Change Ready State button 1 channel manager, and driver files 1 Channel Type Indicator 1 channel types, configuring List of Values type for communications driver 1 ChannelCleanupTimer configuration parameter 1 , 2 ChannelType work item attribute 1 ChannelTypeLocale work item attribute 1 CheckPopupBeforeExecute configuration parameter 1 CleanAllWorkItem method (client handle) 1 , 2 client handle See Handles for Adaptive Communications CmdChannelOnFocus command parameter 1 CmdData command parameter 1 colon, in macro expansion 1 COMM_CMD_PARAM, List of Values type 1 COMM_CMDDATA_PARAM, List of Values type 1 COMM_EVTHNDLR_PARAM, List of Values type 1 COMM_EVTLOG_PARAM, List of Values type 1 COMM_EVTRESP_PARAM, List of Values type 1 COMM_MEDIA_TYPE, List of Values type 1 command data definitions configuring List of Values type for parameters 1 creating 1 described 1 parameters for 1 specifying parameters for 1 , 2 Command event response parameter 1 command object definitions 1 command parameters special commands 1 specifying 1 commands configuring List of Values type for parameters 1 creating 1 creating subcommands for 1 described 1 parameters for 1 special 1 specifying parameters for 1 commands, special @Associate 1 @CreatePopupFrame 1 @InvokeSWECommand 1 @OpenView 1 @UpdateRecord 1 @ViewWorkObject 1 CommConfigCache parameter for Application Object Manager 1 CommConfigManagerName parameter for Application Object Manager 1 CommConfigManager parameter for Application Object Manager 1 in CFG file 1 CommConfigManagerName parameter in CFG file 1 CommConfigMgr See Administering Communications Configuration Manager CommEnable parameter for Application Object Manager 1 , 2 CommLocalDriver parameter for Application Object Manager 1 in CFG file 1 CommLogDebug parameter for Application Object Manager 1 in CFG file 1 CommLogFile parameter for Application Object Manager 1 in CFG file 1 CommMaxLogKB parameter for Application Object Manager 1 in CFG file 1 CommMaxMsgQ parameter for Application Object Manager 1 CommMgmt See Siebel Server Requirements for Siebel Communications Server CommReleaseLogHandle parameter for Application Object Manager 1 in CFG file 1 CommReqTimeout parameter for Application Object Manager 1 CommSessionMgr See Administering Communications Session Manager CommSessionMgr configuration parameter 1 , 2 Communication Configuration Cache parameter See Parameters for Application Object Manager and Siebel Developer Web Client Communication Configuration Manager Name parameter See Parameters for Application Object Manager and Siebel Developer Web Client Communication Configuration Manager parameter See Parameters for Application Object Manager and Siebel Developer Web Client Communication toolbar object definition 1 Communications Client business service 1 , 2 communications configuration adding agents to 1 copying 1 creating or editing 1 deleting 1 event and command definitions 1 exporting 1 overview 1 specifying parameters 1 Communications Configuration Manager server component administration 1 parameter for 1 setting up 1 communications driver parameters for Push Keep Alive 1 communications drivers aggregate 1 configuring 1 configuring List of Values type for channel type 1 overview 1 specifying parameters for 1 specifying profiles for 1 Test Engine 1 testing 1 writing using Adaptive Communications 1 Communications Drivers and Profiles view 1 Communications Management component group 1 communications panel configuring 1 displaying 1 communications profiles creating 1 specifying parameter overrides 1 Communications Session Manager business service 1 , 2 Communications Session Manager server component administration 1 setting up 1 Communications submenu configuring 1 using 1 communications toolbar buttons 1 configuring 1 and Java 1 ToolTip text for 1 using 1 Conference button 1 Configuration Explorer view 1 , 2 configuration parameters described 1 specifying 1 Configuration, communications preference 1 ConnectString configuration parameter 1 constants, Adaptive Communications 1 Consultative Transfer button 1 ContextLog event response parameter 1 context-sensitive menu country code 1 Country, keyword in telephone number macro 1 CountryCodeDelimiter configuration parameter 1 CreateISCDriverInstance method (driver handle) 1 CSTA Phase II switch See Specifying Extensions for Telesets CTI middleware, setting up 1 CTI_ACD_QUEUES, List of Values type 1 customer dashboard, event responses for 1 Ddashboard See Integrating with the Customer Dashboard data set 1 data types, Adaptive Communications 1 demo database See About Communications Configuration Data Description command parameter described 1 toolbar configuration 1 Description work item attribute 1 Desktop Integration Siebel Agent, and hoteling 1 , 2 DeviceCommand command parameter 1 DeviceEvent event handler parameter 1 DialingFilter.RuleN configuration parameters and $DialingRuleMethod macro 1 described 1 for remote transfers and conferences 1 Digits, keyword in telephone number macro 1 Dimension special command parameter 1 Display event log parameter 1 driver handle See Handles for Adaptive Communications driver parameters for Push Keep Alive 1 setting default 1 driver parameters, overriding default 1 drivers See Configuring Communications Drivers and Profiles DriverWorkTrackID work item attribute 1 DTYPE_PHONE, field data type 1 EElapsed Time Indicator 1 Enable Communication parameter See Parameters for Application Object Manager and Siebel Developer Web Client Enable Sound, communications preference 1 EndBatch method (client handle) 1 EnterpriseServer configuration parameter 1 , 2 error messages 1 escape character See Macro-Expansion Syntax Elements eScript, Siebel 1 event attributes 1 event handlers configuring List of Values for parameters 1 parameters for 1 specifying parameters for 1 event logs configuring List of Values type for parameters 1 parameters for 1 specifying parameters for 1 event responses configuring List of Values type for parameters 1 parameters for 1 specifying parameters for 1 , 2 events customizing 1 special 1 specifying 1 events, special @PostIndicateNewWorkItemEvent 1 @PostWorkItemReleasedEvent 1 @PostWorkItemResumedEvent 1 @PostWorkItemStartedEvent 1 @PostWorkItemSuspendedEvent 1 @PreIndicateNewWorkItemEvent 1 @PreWorkItemReleasedEvent 1 @PreWorkItemResumedEvent 1 @PreWorkItemStartedEvent 1 @PreWorkItemSuspendedEvent 1 @RuntimeEvent 1 ExecUntilOK command parameter 1 ExecuteAll command parameter 1 exporting communications configuration data 1 Extension, keyword in telephone number macro 1 extensions, specifying 1 Ffield types for driver parameters 1 for event and command parameters 1 fields, macro expansion in 1 files CFG 1 INI 1 ringin.wav 1 uagent.cfg 1 Filter event handler parameter 1 FilterSpec command parameter 1 FilterSpec event handler parameter 1 FindDialog event response parameter 1 FindField event response parameter 1 FindLog event response parameter 1 Forward Work Items or Cancel Forward button 1 FreeSCStrParamList method (driver handle) 1 FTP driver, described 1 GG3 switch See Specifying Extensions for Telesets GatewayAddress configuration parameter 1 , 2 Generic CSTA Phase II switch, extensions for 1 Get Agent Extension method, Communications Session Manager business service 1 Get All Work Item ID method, Communications Session Manager business service 1 Get Inbound Work Item Attributes method, Communications Session Manager business service 1 Get Inbound Work Item Info method, Communications Session Manager business service 1 Get Selected Work Item Info method, Communications Client business service 1 Get Top Active Work Item ID method, Communications Session Manager business service 1 Get Top Idle Work Item ID method, Communications Session Manager business service 1 Get Work Item Attributes method, Communications Session Manager business service 1 Get Work Item Info method, Communications Session Manager business service 1 Get Work Item Track Info method, Communications Session Manager business service 1 GetImplementationObject method (driver handle) 1 HHandle Error method, Communications Client business service 1 HandleError method (client handle) 1 HandleEvent method (client handle) described 1 and event attributes 1 HandleQueuedWorkItem method (service handle) 1 Hicom switch See Specifying Extensions for Telesets Hidden command parameter described 1 menu configuration 1 toolbar configuration 1 hoteling and AutoLoadDriver parameter 1 , 2 described 1 and Desktop Integration Siebel Agent 1 , 2 and $HotelingPhone macro 1 , 2 HotKey command parameter described 1 menu configuration 1 HotKeyText command parameter described 1 menu configuration 1 IIMAP servers, and Internet SMTP/IMAP Server driver 1 ImplicitSave configuration parameter 1 IndicateActiveCmd command parameter 1 IndicateNewWorkItem method (client handle) 1 INI file 1 initialization, Adaptive Communications 1 Initiate Work Item button 1 In-Queue Time Indicator 1 Internet SMTP/IMAP Server driver, described 1 Internet SMTP/POP3 Server driver, described 1 IntlNumber, keyword in telephone number macro 1 Invoke Command method, Communications Session Manager business service 1 Invoke Extended Command method, Communications Session Manager business service 1 InvokeCommand method (service handle) 1 InvokeCommandEx method (service handle) 1 Is Comm Enabled method, Communications Client business service 1 ISC_CLIENT_HANDLE described 1 methods 1 ISC_DRIVER_HANDLE described 1 initialization 1 methods 1 ISC_SERVICE_HANDLE described 1 initialization 1 methods 1 IsRevoked work item attribute 1 JJava, and communications toolbar 1 Kkeywords dialing filters for phone numbers 1 driver parameters 1 for part of phone numbers 1 LList of Values types COMM_CMD_PARAM 1 COMM_CMDDATA_PARAM 1 COMM_EVTHNDLR_PARAM 1 COMM_EVTLOG_PARAM 1 COMM_EVTRESP_PARAM 1 COMM_MEDIA_TYPE 1 CTI_ACD_QUEUES 1 REASON_CODE 1 Local Communication Driver parameter See Parameters for Application Object Manager and Siebel Developer Web Client LocalMenu command parameter described 1 menu configuration 1 toolbar configuration 1 Log Debug Message parameter See Parameters for Application Object Manager and Siebel Developer Web Client Log event response parameter 1 Log File parameter See Parameters for Communications Session Manager log file, SComm_user.log 1 , 2 Log In button 1 Log Out button 1 LogDebug driver parameter (Push Keep Alive) 1 LogDebug parameter for Communications Session Manager 1 LogField event log parameter 1 LogFile driver parameter (Push Keep Alive) 1 LogFile parameter for Communications Session Manager 1 logging in to call center automatic 1 manual 1 logging out of call center automatic 1 manual 1 Lookup, keyword in telephone number macro 1 Lucent Definity G3 switch See Specifying Extensions for Telesets Mmacro expansion syntax 1 usage 1 macros, using with parameter values 1 Make Call method, Communications Client business service 1 manual log out of call center 1 manual login to call center 1 MaxCommToolbars configuration parameter 1 Maximum Log Size (KB) parameter See Parameters for Application Object Manager and Siebel Developer Web Client Maximum Message Queue parameter See Parameters for Application Object Manager and Siebel Developer Web Client MaxLogKB driver parameter (Push Keep Alive) 1 MaxLogKB parameter for Communications Session Manager 1 MenuPosition command parameter described 1 menu configuration 1 Meridian switch See Specifying Extensions for Telesets Message Display Interval, communications preference 1 MessageDisplayInterval configuration parameter 1 , 2 Modem-based TAP Paging driver, described 1 MultiLog event response parameter 1 multiple-organization support MultiTenancy configuration parameter 1 , 2 multivalue field type 1 MultiView event response parameter 1 NNortel Meridian switch, extensions for 1 Notify Event Handling Finished method, Communications Session Manager business service 1 NotifyEventHandlingFinished method (service handle) 1 Number, keyword in telephone number macro 1 numeric range, for phone numbers 1 OObtain UI Focus method, Communications Client business service 1 OnEditControl command parameter 1 OnField command data parameter 1 OpenView event response parameter 1 Order event handler parameter 1 organization visibility 1 organizations Outbound Communications Manager business service 1 overriding driver parameters 1 PPage Manager server component 1 PageURL special command parameter 1 Param command data parameter 1 parameter fields macro expansion in 1 types for drivers 1 types for events and commands 1 parameters for command data 1 for commands 1 configuration 1 for event handlers 1 for event logs 1 for event responses 1 for special commands 1 specifying for command data 1 specifying for event handlers 1 specifying for event logs 1 specifying for event responses 1 , 2 ParentWorkItemID work item attribute 1 Pause Work Item button 1 PBX switch 1 personalization 1 phone numbers keywords for dialing filters 1 keywords for part of number 1 PhoneTypeLookup, keyword in telephone number macro 1 POP3 servers, and Internet SMTP/POP3 Server driver 1 Position DN, for Nortel Meridian switch See Specifying Extensions for Telesets positions, for users 1 PreferenceLoginCmd configuration parameter 1 , 2 PreferenceLogoutCmd configuration parameter 1 , 2 preferences, for users 1 Primary DN, for Nortel Meridian switch See Specifying Extensions for Telesets Primary Phone Field user property 1 , 2 Profile command parameter 1 Profile event handler parameter 1 ProfileName work item attribute 1 profiles creating 1 overview 1 Push Keep Alive driver parameters for 1 usage 1 Push Keep Alive driver, described 1 PushKeepAliveTimer driver parameter (Push Keep Alive) 1 QQueryAfterAnswer event response parameter 1 QueryBusComp event response parameter 1 QueryBusComp2 event response parameter 1 QueryBusObj event response parameter 1 QueryFields event response parameter 1 QueryFields2 event response parameter 1 QuerySpec event log parameter 1 QuerySpec event response parameter 1 QuerySpec2 event response parameter 1 Rreason codes, configuring List of Values type for 1 REASON_CODE, List of Values type 1 Receive Screen Pop, communications preference 1 Release Log Handle parameter See Parameters for Application Object Manager and Siebel Developer Web Client Release Work Item button 1 Release Work Item by Activity ID method, Communications Session Manager business service 1 Release Work Item method, Communications Session Manager business service 1 ReleaseISCDriverInstance method (driver handle) 1 ReleaseISCServiceInstance method (service handle) 1 ReleaseLogHandle driver parameter (Push Keep Alive) 1 ReleaseLogHandle parameter for Communications Session Manager 1 ReleaseWorkitem method (service handle) 1 Request Timeout parameter See Parameters for Application Object Manager and Siebel Developer Web Client RequestCommandEventList method (driver handle) 1 RequestMediaTypeList method (driver handle) 1 RequestServer configuration parameter 1 , 2 RequestService method (driver handle) 1 RequiredField command data parameter 1 Reset Active Session Count command 1 Reset Active Session Count method, Communications Client business service 1 Response event handler parameter 1 responsibilities adding agents by 1 and multitenancy 1 and profiles 1 RestoreScreenOnWorkResumed configuration parameter 1 Resume Work Item button 1 Resume Work Item method, Communications Session Manager business service 1 ResumeWorkitem method (service handle) 1 Retrieve Call button 1 RetryBeforeStopPush configuration parameter 1 RevokeQueuedWorkItem method (service handle) 1 ringin.wav file 1 run-time events 1 SS_USER table 1 Sample Database 1 SCCommandFlag constant 1 SCCommandTypeEx constant 1 SCErrorCode constant 1 SCObjectProperty constant 1 Script command parameter 1 Script event response parameter 1 ScriptParam command data parameter 1 ScriptParam event response parameter 1 SCWorkItemMode constant 1 SelectApplet command data parameter 1 SelectBusComp command data parameter 1 SelectBusObj command data parameter 1 SelectParam command data parameter 1 SelectQuerySpec command data parameter 1 SelectTitle command data parameter 1 Send Communication method, Communications Client business service 1 Send Screen Pop, communications preference 1 Server Request Broker server component 1 , 2 Server Request Processor server component 1 , 2 service handle See Handles for Adaptive Communications ServiceMethod command parameter 1 ServiceMethod event log parameter 1 ServiceMethod event response parameter 1 , 2 ServiceParam command data parameter 1 ServiceParam event log parameter 1 ServiceParam event response parameter 1 , 2 services, business See Using Business Services with Siebel Communications Server Set Work Item Attributes method, Communications Session Manager business service 1 Shell UI Update method, Communications Client business service 1 Show Status Text method, Communications Client business service 1 ShowStatusText method (client handle) 1 Siebel business services 1 Siebel Chat 1 Siebel Communications Server, architecture 1 Siebel CTI, and Communications Server 1 Siebel Email Response 1 Siebel Enterprise Server 1 , 2 Siebel eScript 1 Siebel Paging 1 Siebel Personalization 1 Siebel Sample Database 1 Siebel Server load balancing 1 Siebel SmartScript displaying communications parameter data in 1 invoking from event response 1 parameters for 1 using with Communications Server 1 Siebel Tools, configuring communications toolbar 1 Siebel Visual Basic 1 Siebel Workflow 1 SiebelChannelProfile event attribute 1 SiebelChannelType event attribute 1 SiebelChannelTypeString event attribute 1 SiebelDriverEventName event attribute 1 SiebelDriverNotifyWhenDone event attribute 1 SiebelWorkItemID event attribute 1 Siemens Hicom 300E switch, extensions for 1 SingleField event response parameter 1 SingleLog event response parameter 1 SingleView event response parameter 1 SmartScript See Event Responses SmartScript event response parameter 1 SMTP servers, and Internet SMTP/POP3 Server driver 1 Sound File, communications preference 1 special commands described 1 parameters for 1 special events 1 special fields (macros), using with parameter values 1 standard DN, specifying for all switches 1 Standard Extension, communications preference 1 StopPushString configuration parameter 1 SubCommand_N command parameter 1 subcommands, creating 1 Suspend Work Item method, Communications Session Manager business service 1 SuspendWorkitem method (service handle) 1 SWECommand special command parameter 1 TTeleset, communications preference 1 telesets associating with agents 1 specifying 1 Telocator Alphanumeric Protocol (TAP) 1 Test Engine, for communications drivers 1 Text Input Field 1 Title command parameter described 1 menu configuration 1 toolbar item object definitions 1 toolbar, communications See About Communications Panel and Communications Toolbar Configuration ToolTips, for communications toolbar commands 1 Transfer Multiple LOV Popup Applet 1 , 2 Uuagent.cfg file 1 Unicode, and Adaptive Communications API 1 UpdateChannelStatusTable configuration parameter and All Channel Items view 1 described 1 UpdateObjectInformation method (client handle) 1 URL creating new window for 1 for starting Siebel application 1 UseCtxData event response parameter 1 User Preferences screen 1 user properties, Primary Phone Field 1 VView command parameter 1 View special command parameter 1 View Work Item menu command 1 ViewBookmark work item attribute 1 views, for communications administration See About Communications Configuration Data visibility, for organization 1 Visual Basic, Siebel 1 Wwildcard characters 1 wireless messaging 1 Work Item Released method Communications Client business service 1 Communications Session Manager business service 1 Work Item Resumed method, Communications Client business service 1 Work Item Resumed method, Communications Session Manager business service 1 Work Item Started method, Communications Client business service 1 Work Item Started method, Communications Session Manager business service 1 Work Item Suspended method, Communications Client business service 1 Work Item Suspended method, Communications Session Manager business service 1 work items attributes for 1 list 1 WorkDuration work item attribute 1 WorkItemID work item attribute 1 WorkItemReleased method (client handle) 1 WorkItemStarted method (client handle) 1 WorkObject event response parameter 1 , 2 WorkObjectID work item attribute 1 WorkStartTime work item attribute 1 WorkState work item attribute 1 WorkTrackingObj command data parameter 1 , 2 |
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