Siebel CTI Administration Guide > Configuring Communications Drivers and Profiles > Configuring Communications Drivers and Profiles >

Defining Communications Profiles

After you configure any applicable communications drivers, as described in Specifying Driver Parameter Values, you create communications profiles for these drivers.

Each profile specifies which driver is to be used and how the driver is used for communications that use the profile.

NOTE:  For more information about creating and using profiles with Siebel Email Response, see Siebel Email Administration Guide.

To create a communications profile

1. Navigate to the Administration - Communications screen, then the Communications Drivers and Profiles view.
2. In the Communications Drivers list, select the driver for which you are creating a profile.
3. Click the Profiles view tab.
4. In the Profiles list, add a new record to create a profile for the current driver.
5. Provide a name for the new profile.
6. Specify the organization that uses the profile.
7. Specify one or more responsibilities that uses the profile.

Now you specify parameter override values, as described in the following procedure.