Siebel CTI Administration Guide > Overview of Siebel CTI and Related Products > Process of Configuring Siebel CTI >
Putting Siebel CTI into Production
This topic describes how to transfer your communications settings from the test environment to the production environment. This task is a step in Process of Configuring Siebel CTI. To put Siebel CTI into production
- Follow the instructions for transferring your Siebel application from the test environment to the production environment.
For more information, see Using Siebel Tools and Database Upgrade Guide.
- Configure all production instances of Siebel Server components for Communications Server, as noted in Setting Up Your Siebel Server Software for Siebel CTI.
- Verify your communications configuration data in the production environment.
For example, you might have to modify any communications configuration parameter values appropriately for a production environment.
- Provide your end users with instructions for the following activities, as appropriate for your implementation and for the particular types of users:
- Starting the Siebel client. For example, this can include providing the users with the URL for a Siebel Call Center application that is configured to provide access to CTI or other communications functionality.
- Accessing the online help for the application they are using.
- Setting communications preferences in the User Preferences screen.
- Using user interface controls such as the communications toolbar, Communications submenu commands, or the Communications screen to perform communications-related tasks.
For information about these tasks, see Communications Operations for End Users.
See also documentation for related Siebel products such as Siebel Email Response.
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