This chapter provides information about end-user operations relating to communications capabilities. It includes the following topics:

• Setting Communications User Preferences
• Using the Communications Toolbar
• Using Communications Menu Commands

Most of the tasks described in this chapter are typically performed by users such as call center agents who are primary users of communications features. These tasks might also be performed by users such as call center managers or communications administrators.

NOTE:  End users are not expected to directly use this guide. Your Siebel application implementation might differ from what is described in this chapter. This chapter contains references to administration topics that relate to the end-user operations described here.